CANTON, MI – March 10, 2026 – A new automated response system is helping small business owners stop losing thousands of dollars in revenue from missed phone calls, a problem that costs U.S. small businesses an estimated $75 billion annually.
TextBack Pro, launched this month by Canton-based entrepreneur Dave Zach, uses an innovative voice prompt system that gives callers the option to receive an instant text message when a business owner can’t answer the phone.
“We’re solving a massive problem that every contractor, real estate agent, and service business faces daily,” said Dave Zach, founder of TextBack Pro. “When you’re elbow-deep in a repair, showing a home, or driving between jobs, you miss calls. Those people don’t leave voicemails anymore—they just call the next business on Google or Zillow. That’s thousands of dollars walking out the door every single day.”
How It Works
When a business owner misses a call, the caller hears an automated message: “To get details for [Business Name], Press 1 for a text message callback.”
Callers who press 1 receive an immediate text message—customized by the business owner—acknowledging their call and promising a callback. The system then sends up to three follow-up messages over four days if the caller doesn’t respond, stopping automatically if they reply or opt out.
“It’s like having a 24/7 receptionist, but it costs $47 a month instead of $35,000 a year,” Dave Zach said.
100% Compliant with Federal Regulations
Unlike many automated texting systems, TextBack Pro is fully compliant with the Telephone Consumer Protection Act (TCPA), which requires explicit consent before sending marketing text messages.
“We built compliance into the core of the product,” Dave Zach explained. “Callers have to actively press 1 to opt in. No one receives texts without giving explicit consent. That’s not just good practice—it’s the law.”
The system has been approved for use on major telecommunications networks through the A2P 10DLC registration process, which verifies legitimate business messaging.
Industry experts say the timing couldn’t be better.
“Consumer behavior has shifted dramatically toward text communication,” said Dr. Emily Chen, a business communication researcher at the University of Michigan. “Research shows that 89% of consumers prefer text messages over phone calls for business communication, yet most small businesses still operate on a call-only model. Services like TextBack Pro bridge that gap.”
Economic Impact on Small Business
According to a 2025 study by the National Federation of Independent Business, small service businesses miss an average of 27% of incoming calls. For a business receiving 40 calls per week, that’s nearly 11 potential customers lost—every single week.
“If your average job is worth $300, and you’re missing 11 calls a week, that’s $3,300 in weekly revenue walking away,” Dave Zach said. “Over a year, that’s $171,600. And that’s conservative.”
The problem is particularly acute for one-person businesses and small teams, where owners are often in the field and can’t designate someone to answer phones.
Get your 14-day, $7 trial at TextBackPro.com